Certified Maintenance & Reliability Professional (CMRP) Practice Exam

Which perspective is NOT included in the balanced scorecard model?

1. Learning and growth perspective

2. Environmental perspective

3. Customer perspective

4. Financial perspective

The correct answer is: Environmental perspective

The balanced scorecard model is a strategic planning and management framework that organizations use to align their business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organizational performance against strategic goals. The model comprises four standard perspectives: financial, customer, internal business processes, and learning and growth. Each of these perspectives addresses a critical aspect of the organization’s performance. The financial perspective focuses on traditional financial metrics such as revenue growth and profitability. The customer perspective encompasses metrics related to customer satisfaction and market share. The internal business processes perspective considers the efficiency and quality of the organization’s internal processes. Finally, the learning and growth perspective pertains to the organization’s capability to innovate, improve, and learn. The environmental perspective, which emphasizes sustainability and ecological impacts, is not a part of this classic framework. While organizations can certainly incorporate environmental considerations into their strategic planning, these elements fall outside the original four perspectives defined by the balanced scorecard model. Thus, identifying the environmental perspective as not being included in the balanced scorecard is accurate.